Terms of Service

1. Overview & Agreement to Terms

Welcome to Zamtasker. These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and Zamtasker Technologies Ltd. ("Zamtasker", "we", "us", or "our"), governing your access to and use of the Zamtasker website, mobile applications, and associated services (collectively, the "Platform").

By accessing, creating an account, posting a task, or submitting an offer on the Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree to these Terms, you must not use or access the Platform.

2. Account Registration & Verification

To access most features of Zamtasker, you must register for an account. You agree to provide accurate, current, and complete information during registration and keep your account details updated.

• Eligibility: You must be at least 18 years of age to register or use the Platform.
• Identity Verification: To promote a secure and trusted community, we may require identity verification (such as government-issued ID, phone number verification, or business credentials) before allowing you to post or accept tasks.
• Account Security: You are responsible for safeguarding your login credentials and are solely accountable for all activities conducted through your account.

3. User Roles: Customers & Taskers

Zamtasker operates as a communications and transaction venue connecting independent parties:

• Customers: Individuals or business entities who post tasks seeking services or labor.
• Taskers: Independent contractors and service providers who browse, submit quotes, and execute agreed tasks.

Taskers are independent contractors and not employees, agents, or partners of Zamtasker. Zamtasker does not supervise, direct, or control a Tasker's performance or work methods.

4. Posting Tasks & Submitting Offers

Customers may post tasks detailing the nature of the service needed, location, timeline, and an estimated budget. Taskers may submit offers with their quoted price and details.

• Task Contract: When a Customer accepts a Tasker's offer on the Platform, a binding contract is formed directly between Customer and Tasker ("Task Contract").
• Accuracy: All descriptions, locations, and timeframes provided in task posts must be genuine and accurate.
• Prohibited Tasks: Tasks involving illegal acts, dangerous goods, weapons, harassment, unlicensed professional medical or legal services, or violation of third-party rights are strictly forbidden.

5. Payments, Escrow & Fees (Zamtasker Pay)

All payments for tasks completed on the Platform must be processed exclusively through Zamtasker Pay.

• Escrow Protection: When a Customer accepts an offer, the full agreed task amount is pre-authorized and held securely in escrow by Zamtasker Pay.
• Payment Release: Once the Tasker completes the task and the Customer reviews and approves the work, the Customer releases payment. The funds are then transferred directly to the Tasker's verified payout account.
• Platform Service Fees: Zamtasker may charge a nominal service fee to Customers and a connection fee to Taskers to support platform maintenance, payment security, customer service, and third-party liability insurance.
• Off-Platform Payments Prohibited: Asking for, offering, or accepting cash or off-platform payment methods for tasks originated on Zamtasker is a material breach of these Terms and may result in permanent suspension.

6. Cancellations & Refunds

Either party may request a cancellation of an accepted task under reasonable circumstances:

• Mutual Agreement: If both Customer and Tasker agree to cancel prior to commencement, the escrowed task payment is fully refunded to the Customer's payment method.
• Tasker No-Show: If a Tasker fails to arrive or perform the task as agreed, the Customer is entitled to a full refund and the Tasker's completion rating may be penalized.
• Late Customer Cancellation: If a Customer cancels after a Tasker has already incurred travel or preparatory expenses, a partial cancellation fee may be awarded to the Tasker.

7. Community Guidelines & Prohibited Conduct

To ensure a welcoming, respectful, and productive marketplace, all Users agree to:

• Communicate politely, honestly, and professionally at all times.
• Respect personal safety, property, and privacy during in-person task execution.
• Never transmit spam, harmful scripts, deceptive reviews, or discriminatory content.
• Maintain honest ratings and constructive feedback.

8. Insurance & Limitation of Liability

Zamtasker provides third-party liability insurance coverage for eligible tasks performed on the Platform, subject to specific policy terms, deductibles, and exclusions. This policy is designed to protect against third-party property damage or personal injury during task fulfillment.

To the maximum extent permitted by applicable law, Zamtasker Technologies Ltd. shall not be liable for indirect, incidental, special, consequential, or punitive damages arising out of your use of or inability to use the Platform.

9. Dispute Resolution

If Customer and Tasker encounter a disagreement concerning task completion or quality:

1. Direct Resolution: Both parties are encouraged to communicate constructively using the Platform's messaging features to find an amicable solution.
2. Zamtasker Dispute Support: If a resolution cannot be reached, either party may escalate the matter to Zamtasker Support. Our dispute resolution team will impartially review the task history, messages, and evidence to facilitate a fair outcome.

10. Contact Us

If you have questions, feedback, or legal inquiries regarding these Terms of Service, please contact us at: