Privacy Policy

1. Overview & Commitment to Privacy

Zamtasker Technologies Ltd. ("Zamtasker", "we", "us", or "our") is dedicated to safeguarding your personal data and respecting your privacy. This Privacy Policy explains what personal information we collect, why we collect it, how it is handled, and your rights concerning your data when you use our website, mobile apps, and marketplace platform (collectively, the "Platform").

2. Information We Collect

We collect personal information that you provide directly to us, information collected automatically, and information from trusted third parties:

• Account & Profile Data: Full name, email address, phone number, physical address/suburb, password, profile photo, and biography.
• Identity Verification Data: Government-issued identification, business registration details, and selfie verification where required for trusted Tasker badge provisioning.
• Task & Transaction Details: Descriptions of tasks posted or quoted, locations, budgets, agreed amounts, messages exchanged, completion reviews, and star ratings.
• Payment & Financial Information: Bank account or mobile money payout details (for Taskers) and encrypted payment tokenization handled by PCI-DSS certified payment processors (for Customers).
• Technical & Usage Data: IP address, device model, operating system, browser type, approximate geolocation, and browsing actions on the Platform.

3. How We Use Your Information

We use the collected information for the following legitimate business purposes:

• Delivering Services: Connecting Customers with relevant Taskers, facilitating task completion, and managing task contracts.
• Payment Processing: Managing Zamtasker Pay escrow holdings, processing payouts, and mitigating financial fraud.
• Trust & Safety: Verifying identities, checking completion track records, enforcing our Terms of Service, and protecting against abusive behavior.
• Customer Support: Assisting you with inquiries, troubleshooting technical issues, and resolving task disputes.
• Service Communications: Sending notifications about task offers, messages from other users, payment confirmations, and critical security updates.

4. Information Sharing & Disclosure

We share information only under strict conditions:

• With Other Platform Users: To fulfill tasks, Customers and Taskers can view each other's public profile, badges, ratings, and task-specific messages. Once an offer is accepted, contact details (such as approximate address and phone number) are disclosed to coordinate work.
• With Service Providers: Trusted third-party vendors who assist with identity verification, payment processing, SMS notifications, and cloud hosting under strict confidentiality obligations.
• For Legal & Safety Reasons: If required by law, court order, or governmental authority, or when necessary to protect the rights, property, or physical safety of Zamtasker, our users, or the public.
• Never Sold: We do not sell, rent, or trade your personal data to data brokers or third-party advertisers.

5. Data Security & Storage

We implement comprehensive technical and organizational safeguards designed to protect personal data against accidental loss, unauthorized access, alteration, or disclosure:

• All data transmitted between your device and Zamtasker is encrypted using modern TLS (Transport Layer Security).
• Sensitive data is encrypted at rest using industry-standard AES-256 encryption.
• Payment credentials are tokenized directly through certified PCI-DSS Level 1 compliant payment gateways.

6. Your Privacy Rights & Choices

Depending on your jurisdiction, you have important rights regarding your personal information:

• Access & Portability: You can request a copy of the personal data we hold about you in a structured, commonly used format.
• Correction: You can update or correct inaccurate profile details at any time directly in your account settings.
• Deletion: You can request the deletion of your account and associated personal data, subject to legal or regulatory retention obligations (such as tax and financial record-keeping).
• Communication Preferences: You can opt out of promotional emails or push notifications at any time via your notification settings.

7. Cookies & Tracking Technologies

We use essential cookies to maintain your authenticated session, remember your preferences, and ensure the security of the Platform. You can control or block non-essential cookies through your browser settings.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, provide our services, resolve disputes, and comply with applicable legal, accounting, or reporting requirements.

9. Updates to this Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make material changes, we will notify you through the Platform or via email before the changes take effect.

10. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to: