1. App & Developer Identification
This Account and Data Deletion Policy applies to the Zamtasker mobile application and web marketplace operated by Zamtasker Technologies Ltd. ("Zamtasker", "we", "us", or "our"):
2. How to Request Account Deletion (Step-by-Step)
You can request the deletion of your Zamtasker account and associated personal data at any time using either of the two methods below.
Delete Directly Inside the Zamtasker App
If you have the Zamtasker app installed on your Android or iOS device, you can initiate account deletion directly from your account settings:
- Open the Zamtasker app and sign in to your account.
- Tap the Account (or Profile) tab in the bottom navigation bar.
- Select Settings → Privacy & Security (or Account Settings).
- Scroll down and tap Delete Account.
- Review the summary of data to be deleted, enter your password or one-time verification code sent to your phone/email, and tap Confirm Permanent Deletion.
Request Deletion on the Web or by Email
If you have already uninstalled the Zamtasker app or prefer to submit a request from your browser:
- Complete the Online Account Deletion Request Form in Section 6 below, or email privacy@zamtasker.com with the subject line
Zamtasker Account Deletion Request. - Include your full name, registered email address, and registered phone number linked to your Zamtasker account.
- Verify account ownership: To protect your account from unauthorized deletion requests, our Data Protection team will send a confirmation link or one-time verification code to your registered email address or phone number.
- Confirmation & purge: Once verified, your account is immediately deactivated and hidden from public view, and your eligible personal data is permanently deleted within 30 days.
3. Types of Data Deleted vs. Kept & Retention Schedule
When your Zamtasker account is deleted, we permanently erase your personal profile and account data, while retaining only the minimum records strictly required by applicable Zambian tax, financial, and safety laws.
| Data Type | Examples of Data | Action Taken | Retention Period |
|---|---|---|---|
| Account & Profile Information | Full name, email address, phone number, password hash, profile photo, bio, skills, suburb/address | Permanently Deleted | Deactivated immediately; permanently purged within 30 days |
| Device, Session & Notification Data | Active login tokens, push notification tokens, saved app preferences, linked OAuth identifiers | Permanently Deleted | Revoked immediately; purged within 30 days |
| Unassigned Tasks, Drafts & Open Offers | Saved task drafts, open unassigned task posts, pending Tasker quotes/offers | Permanently Deleted | Cancelled and removed immediately upon account deactivation |
| Identity Verification (KYC) Media | Government ID copies, selfie verification photos, business registration documents | Permanently Deleted | Deleted within 30 days (unless subject to an active fraud investigation or legal hold) |
| Completed Task Reviews & Counterparty Messages | Star ratings, completion reviews on other users' profiles, task thread messages on completed jobs | Anonymized / Retained | Author name replaced with "Deleted User"; dispute/contract records retained up to 2 years |
| Payment, Escrow & Tax Records (Zamtasker Pay) | Transaction ledger, escrow settlements, payout receipts, invoices, service fee records | Retained for Legal Compliance | Retained for up to 6 years under Zambian tax, accounting & financial regulations, then deleted |
| Security, Fraud & Audit Logs | IP address logs, security event logs, Terms of Service enforcement/ban records | Limited Retention | Retained for up to 90 days (fraud/safety ban records retained as needed to prevent re-registration) |
| Encrypted System Backups | Residual encrypted database snapshots used for disaster recovery | Auto-Overwritten | Automatically overwritten and purged within 30 to 90 days |
4. Detailed Explanation of Retained Data & Retention Periods
Why are certain records kept temporarily after you delete your account? Under Zambian law and marketplace safety standards, Zamtasker Technologies Ltd. is legally required to retain specific non-marketing records for fixed periods:
- Financial, Escrow & Tax Records (Up to 6 Years): If you have completed paid tasks, received payouts, or made payments through Zamtasker Pay and our authorized payment service providers, transaction records (such as invoice amounts, dates, tax/fee breakdowns, and payout references) must be kept for up to 6 years to comply with Zambia Revenue Authority (ZRA) tax record-keeping laws, accounting standards, and anti-money laundering (AML) regulations. These records are restricted from normal platform access and are never used for marketing.
- Task Contracts, Dispute History & Marketplace Integrity (Up to 2 Years): Where you entered into a binding Task Contract with another Customer or Tasker, records of the contract and any dispute resolution proceedings are retained for up to 2 years to protect both parties against post-completion claims or chargebacks. Public reviews you wrote for other users remain visible with your identity anonymized as "Deleted User".
- Trust, Safety & Fraud Prevention (90 Days – Statutory Limit): Technical security logs are purged within 90 days. If an account was suspended or terminated for severe violations of our Terms of Service (such as fraud, off-platform payment evasion, or safety threats), basic identifiers may be retained in a restricted blocklist solely to prevent circumventing a ban.
- 14-Day Cooling-Off & 30-Day Deletion Window: Once your deletion request is verified, your profile is hidden immediately. Permanent erasure across active production systems completes within 30 days, and encrypted disaster-recovery backups cycle out within 30 to 90 days.
5. Important Requirements Before Deleting Your Account
To ensure a smooth closure and prevent loss of funds or unresolved commitments, please make sure the following items are settled prior to requesting deletion:
- Complete or Cancel Active Tasks: Accounts with an active, in-progress Task Contract cannot be finalized for deletion until the task is marked complete, mutually cancelled, or resolved.
- Withdraw Available Wallet Balances: If you are a Tasker with an available balance in your wallet, please withdraw your funds to your designated bank account or mobile money account first.
- Resolve Open Escrow Disputes: If any funds are currently held in escrow under an active dispute review, deletion will be finalized once the escrow settlement or refund is completed.
- Deletion is Permanent: Once completed, account deletion cannot be undone. Your transaction-verified Tasker badges, completion ratings, reviews, and task history cannot be restored if you register a new account later.
6. Online Account & Data Deletion Request Form
Use the form below to submit an account or personal data deletion request directly to the Zamtasker Technologies Ltd. Data Protection & Privacy team without needing to open the mobile app.
7. Contact Us & Data Protection Officer
If you need assistance with deleting your account, exporting a copy of your data before closure, or have questions about our data retention practices, please contact our Data Protection & Privacy Office:
Zamtasker Technologies Ltd.
Data Protection & Privacy Office (Zamtasker App)
Email: privacy@zamtasker.com
General Support: support@zamtasker.com
Address: 6 Gemstone Rd, Kamwala South, Lusaka, Zambia
Related Policies: Privacy Policy • Terms of Service